Returns & Exchanges
At Schreiner's Gardens, we stand behind the quality of our rhizomes and strive to ensure every garden flourish. If your order arrives damaged or fails to meet our high standards, we are committed to providing a fair resolution through replacements or store credit.
Inspect Upon Arrival
Examine your rhizomes immediately upon delivery to ensure they are firm and healthy before planting.
Contact Customer Support
If you notice any issues, email our team within 30 days of receipt with your order number and clear photos of the items in question.
Verification Process
Our horticultural experts will review your claim and provide guidance or approval for a return or replacement within 3-5 business days.
Resolution Delivery
Once approved, we will ship out replacement stock during the next viable planting window or issue a credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing